Free Really Means Free!
All Fountains, Grills, Furniture, and larger heavy items all come standard with 'Free Shipping: and a liftgate is included in our 'Free Shipping' policy.
Regarding 'Free Shipping' Items
No item featuring 'Free Shipping' ( Campania International, Bella Notte Linens, Grills-etc.) can be overnighted. Many of these items are custom manufactured to order. These items ship via freight or UPS. If you need an item expedited, please contact one of our shipping experts at 1.877.780.66991.877.780.6699 to discuss charges for after hours deliveries or special circumstances that we needs to be brought to our attention, and we will attempt to accommodate any request. Refusal of products that have been shipped for free will result in transportation costs to and from the shipping destination as well as a 25% restocking fee.
During the checkout process, shipping will be calculated on all products based on live shipping rates with our partner shippers. If your product ships for 'free', then there will be no additional cost to ship the product within the continental United States. 'Free Shipping' only applies to the continental United States. If you need something shipped to Alaska or Hawaii, please call 1-877-780-66991-877-780-6699 for a shipping quote. Products that ship free will be shipped 4-10 business days (transit time) shipped with FEDEX Home delivery and USPS SmartPost. Oversized products may ship via FEDEX Home Delivery or common carrier depending on the shipping location. TGGS, LLC does offer faster shipping options on products that ship free, during the checkout process if your selection has expedited shipping option, you may choose those during checkout. For orders with multiple items, items may ship separately based on availability. We reserve the right to change shipping fees due to glitches in our checkout system; you will be notified of these changes in shipping costs before being charged.
TGGS, LLC does not guarantee the delivery of any item to reach its destination for any holiday or special event unless specifically noted. To inquire about delivery within a certain time frame, call to speak to a representative. TGGS, LLC ' team will do their best to get your order delivered within a requested time frame but cannot guarantee this. TGGS, LLC is not responsible for a delay in delivery due to the holiday closure of any shipping company. Freight shipments and custom orders cannot be expedited.
100% Satisfaction Guarantee Return Policy
TGGS, LLC offers a 100% satisfaction guarantee on all products we sell. If for any reason you are unsatisfied with a product you have purchased from TGGS, LLC, please ship the product back to 2918 Metairie Road, Metairie, LA 70001. Please indicate a brief note as to how the product did not meet your satisfaction to help us service you better. If the product included free shipping, the shipping cost would be deducted, and the balance will be refunded to the credit card used to purchase the product.At any time, you may call us to discuss any concerns toll-free at 1-877-780-66991-877-780-6699. Seven days per week 9a-5p central time.