TheGardenGates.com accepts American Expres, MasterCard, Visa, Discover, and PayPal. Please follow the checkout process and completely fill in all the required customer information.
We Do Not Pre-Authorize
TheGardenGates.com charges the credit card you have entered with all your customer information when you select the checkout out button. You will receive an email shortly after your transaction is complete notifying you that your credit card has been charged.
During the checkout process, if your card is declined, you will receive an error message. The following are typical error messages that just need further attention:
- General decline - Contact your card-issuing bank for further details.
- AVS (Address Verification System) mismatch - Please review your billing address and make sure that it is correctly entered by using the edit address button.
- Card code mismatch - The CVS code is located on the back of the Visa/MC and is a four digit code for Amex located on the front of the card. Confirm the numbers and reenter the code and select the checkout button.
If you continue to have trouble during the checkout process, please call us at 1-877-780-6699, 9a-5p Monday to Friday or use live chat.
Paypal is a great payment option. When placing your order, select the payment option for payment and follow the onscreen instructions. During this process, you will be directed to paypal.com and given the option to use several different payment plans. Complete your purchase and you will return to TheGardenGates.com with a completed order.
Money Order, Personal Check or Cashier’s Check
We accept money orders, personal checks and cashier’s checks. When mailing your payment to our office, make sure to include all shipping information and product details. Please include phone, email, and detailed instructions. We hold all checks and money orders for ten business days before processing.
Send your order and payment information to:
Attn: Online Check Order Processing
Metairie, LA 70001
Purchase Orders- City, State, Federal, Educational
Purchase orders can be submitted via fax, phone, mail or e-mail. Please contact a customer representative for a written quote. When submitting a purchase order, include the quote number and product information, shipping details and billing details. We will contact you in writing with payment instruction.
Refunds on returns will be inspected when we receive the items; a refund will be applied to your account. Returns Take up to 21 business days to appear on your credit card statement and is determined by each credit card company. Returns or cancellation after 90 days can not be applied to the credit card used at the time of purchase, and a check will be the issue and mailed to the mailing address provided.
We will provide written quotes for any order. Please contact us with your specific details at 1-877-780-6699.
We are required by state law to charge sales tax on all orders shipped within the state of Louisiana.